Privacy Policy

This Privacy Policy outlines how 3pm Studio collects, uses, stores, and protects personal information when you visit our website, submit an enquiry, or engage our services.

By using our website or providing your information to us, you agree to the practices outlined below.

1. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Marketing budget or project information

  • Billing and payment details

  • Communication history

  • Technical and website usage data

We may also collect any additional information voluntarily submitted through forms, emails, bookings, or direct communication.

2. How We Collect Information

Information may be collected when you:

  • Submit a contact form

  • Book a call or consultation

  • Subscribe to communications

  • Engage our services

  • Communicate with us by email, phone, or social media

  • Browse or interact with our website

We may also collect certain technical information automatically through cookies, analytics tools, and third-party platforms.

3. How We Use Information

We use collected information to:

  • Respond to enquiries and provide services

  • Communicate with clients and leads

  • Manage projects and accounts

  • Improve website functionality and user experience

  • Analyse website traffic and marketing performance

  • Send relevant updates or marketing communications

  • Maintain internal records and business operations

  • Comply with legal obligations

4. Marketing Communications

We may send occasional marketing or business-related communications where permitted by law.

You may opt out of marketing communications at any time using the unsubscribe link provided or by contacting us directly.

5. Cookies & Analytics

Our website may use cookies, tracking technologies, and analytics tools to improve user experience and understand website behaviour.

This may include services such as:

  • Google Analytics

  • Meta Pixel

  • Advertising and remarketing platforms

  • CRM and automation tools

These tools may collect information such as:

  • Device type

  • Browser type

  • IP address

  • Pages visited

  • Time spent on site

  • Referral sources

You can modify your browser settings to disable cookies if preferred.

6. Third-Party Services

We may use trusted third-party providers to support our operations, including:

  • Website hosting providers

  • CRM systems

  • Payment processors

  • Email & SMS platforms

  • Analytics providers

  • Advertising platforms

  • Scheduling and communication tools

These providers may process data on our behalf in accordance with their own privacy policies and legal obligations.

3pm Studio is not responsible for the privacy practices of third-party platforms or external websites.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Meet legal or regulatory obligations

  • Resolve disputes or enforce agreements

Information that is no longer required may be deleted or anonymised.

9. Access & Corrections

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us directly using the details provided below.

10. International Data Transfers

Some third-party providers used by 3pm Studio may store or process information outside Australia.

By using our website or services, you acknowledge that your information may be transferred internationally where necessary for business operations.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

12. Changes to This Policy

3pm Studio may update this Privacy Policy from time to time without prior notice.

Updated versions become effective immediately upon publication on our website.

Continued use of our website or services constitutes acceptance of any updated policy.

13. Contact

For any questions regarding this Privacy Policy or how your information is handled, please contact 3pm Studio at hello@3pmstudio.co.